Bests & Worsts Reviews from Amazon

I wish I could be one of those people giving DiskWarrior 5 stars and saying "it saved my keester!" Unfortunately, my case is more "I'm still hosed...and now I'm out a hundred bucks!" The first annoyance was that the DiskWarrior CD itself has been reproduced so cheaply (blue dye, like a 10-cent blank CDR for home burning use) that my G4 wouldn't recognize it. "Yeah, those Phillips superdrives are touchy," says tech support. Mind you, the drive has never rejected any OTHER disc I've tried. And despite the hundred dollar price tag, there are no printed docs with the disc - just a PDF manual. You know, the kind you could read IF your computer was working. Of course, if it was working you wouldn't need DiskWarrior, would you? In the PDF manual, it says you can make an additional startup disc (in this case to boot into OS 9 instead of the default OS X)...but it doesn't say HOW to do this, or even hint at it. It's entirely unintuitive, and I needed two phonecalls to tech support AND considerable knowledge of Macs to make such a disc. Not that it helped. Maybe my problem is more than just a bad directory - but I don't think so. So far, DiskWarrior hasn't accomplished anything. I'd call tech support for help, but they keep only banker's hours (M-F and out the door by 5 central). Considering the markup on this disc-without-manual, you'd think they could afford decent tech support. I've heard enough good things about DiskWarrior to think it must be doing something for somebody. But for me, the program is overpriced, under documented and a waste of time. ***UPDATE January 2008*** I'm writing this as a followup to the comments above. When I finally needed to boot from the Diskwarrior disk, it didn't work. When I looked at it, the disc itself had completely decomposed in its case - the layers separating and unreadable. It looks like I mashed cottage cheese under it. Honestly, for 100 smackeroos you'd think that Alsoft might at least include an archival quality disk. Or, just maybe, a disk which would last more than a year. The irony of a "disk repair" utility that comes on a defective disk is almost funny. But it gets worse. I repeatedly tried to reach Alsoft tech support, and finally got someone after about a week. I was told that I'd need to talk to SALES for a replacement disk. So I called Sales, and was told that "media" is guaranteed for only 90 days (!) and moreover that they didn't support version 3 anymore. My only option for the defective disk - an "upgrade" at their standard $50 price...though they'd toss in free shipping. In the end, I paid $100 for a program which was shipped on a defective disk, was REPLACED with a defective disk, and which cannot be replaced by the manufacturer. I'm appalled, pure and simple. I'm done with Alsoft forever.