Bests & Worsts Reviews from Amazon

I am a General Contractor (and US Naval Academy Engineer) tasked by the grill owner to investigate his grill's failure. The grill was placed in operation fall of 2015 and has been used intermittently by the vacation homeowners. Purchased through Home Depot. Investigation of why spark igniters had failed revealed that the back of the firebox had buckled outward pulling the flame tubes off of the middle two gas jets. The fire was then free to blow through the control section blistering paint, melting wires and heating parts not supposed to be heated. See pictures. Warranty service, run by a company not Kitchenaid called NEXGRILL, has been exceptionally slow and basically a hurdle to warranty service. They ask for pictures, you send them pictures then wait a week until you figure they forgot about you and have to call them .... they then ask for more pictures almost as though they didn't look at originals and basically say the owner melted the gill through normal operations as a result of inadequate ventilation. Actually the ventilation exceeds Kitchenaid requirements and was designed by a licensed Architect and inspected by me, a professional engineer for proper construction. Warranty Service is nothing more than delay and disrupt from a California Company. In fact, after three weeks of sending them pictures, pictures and more pictures they admitted they had zero decision making authority, they were just info gathers. I would stipulate a grill should not melt and create a unconstrained flame/fire hazard at any temperature expected inside a grill firebox. I would stipulate Kitchenaid should stand by their products as opposed to creating warranty delays and deceiving owners/contractors. This grill is hazardous, contains materials not suitable for the designed use and is not recommended. Personally I wouldn't install even if it were free.