Bests & Worsts Reviews from Amazon

I live in a rural area. There is no ability to get decent internet without using cellular service. For years I have been using Verizon and using my phone as a hotspot, but due to spotty connection, it meant that if I wanted a stable internet connection I had to leave my phone in my window. Obviously, I did not like doing this, but I felt that I had no real choice. Then I discovered the Netgear Nighthawk, a 4G Mobile Router. It promised to solve this issue once and for all, but of course, I needed a sim card and a new phone line. This is what brings me to US Mobile. US Mobile advertises themselves as offering unlimited data and make the claim that their sim cards can be used as a hotspot. Indeed, when you sign up for their plan, there is an additional charge to be able to use a hotspot. I purchased the best plan they had to offer: Unlimited Talk & Text ($10), Unlimited Data ($30), Data Speed Ludicrous ($15), plus Hot Spot ($10). The ludicrous data speed plan is advertised to be suitable for HD Streaming and Gaming. Needless to say, I was excited and extremely hopeful, despite the plan being advertised as costing $65, but in reality, costing just over $72. However, I should have known it was too good to be true. The first week went fine. Then I went over 15 Gigabytes and the plan stopped working altogether. At first, I thought something was wrong with the network, and it was late at night so I decided to go to bed and try again in the morning. When I tried it again, no matter what I attempted or where I moved my hotspot, it would not connect to the internet. So, I reached out to Customer Service. I was then told that everything was fine and that I would just have to report to them every time I went over 15 Gigs. They would have to manually reset my connection. I was upset, but at least my internet still worked right? Wrong. Later that afternoon it happened again. I contacted US Mobile once again and explained the issue. I was asked what device I was using, and I told them that I was using a Netgear Nighthawk. I was then told that I was violating their terms of service. Their sim cards, apparently, are only supposed to be used in phones and tablets. Had I placed the sim card into my phone instead and used it as a hotspot instead of the Nighthawk, it would have been perfectly fine. (So they claim.) But because I was using the Nighthawk, they throttled me down to 2G speeds. I tried asking for a number to their corporate office. They refused to give me one. I wanted to negotiate for a partial refund and an immediate end to the plan--I felt that was fair. I did not mind paying for what I had used, but they were extremely unclear about their data requirements and what devices it could be used within. They were, after all, advertising that their ludicrous plan was suitable for HD Streaming and gaming. So, here I now sit. Throttled to 2G speeds, forced to report to them like they were a parole officer every time I approach 15 Gigabytes of data used, with 21 days left in my plan. Meanwhile, I am out of nearly $75. My advice to you: Learn from my experience. If you are like me, living in a rural area, forced to use cellular service for your internet, AVOID THIS COMPANY LIKE THE PLAGUE.