Bests & Worsts Reviews from Amazon

according to people

147
people found this helpful, as of 2023
ranked #212,051 most helpful out of 571,544,897 reviews
★☆☆☆☆
HARD PASS, this is a toy and NOT a lock you can rely on.
I am extremely handy, like master's in engineering handy and it's what I do for a job. I worked for a locksmith for a summer in high school, so I know locks, keys, installs, etc. I have all the tools I would ever need to instal most anything in a house, and almost as many automotive tools as well. This is not the first smart lock I have installed. I have experience with other brands, and I like Schlage the best. This unit falls way short of a real lock I would trust my home security too. I could start with how much plastic they use, but that is not the biggest issue. First, I have to say I got everything working, the lock, the app, everything works as intended. However, the biggest flaw I see is that the motor the opens and closes the bolt is so weak, in order to allow it to travel, you have to almost not tighten the 2 bolts that hold the lock to the door. Any amount of torque and the bolt will not turn. This lock might be good inside a house for a sibling trying to keep someone out of their room, but for a front door lock, it is just not good enough, too weak. If a burglar sees one of these locks, he will most certainly know your house is essentially unlocked. When you open the key panel, the wires are even exposed, so someone could easily short the wires and open the lock with a screwdriver. As deadbolts go, it was not hard to install, I already had a non-smart deadbolt already installed, so mine was easy to set up. I had to widen the hole slightly for the bolt, and I widened it more once I saw how easy the motor would snag and have no power to push the bolt shut. I must have assembled, and re-assembled this lock at least 50 times already, I keep trying to adjust it to no avail. The electric motor is just too weak. I am going to try and use caulking to hold the outside lock in place since I cannot use any force from the bolts. I really wanted this lock to work, so very badly. But,. a poor design will not be overcome by my determination. I feel this will ultimately be returned, and I will have to spend double to get a Schlage version that actually works. I do not endorse Schlage, I just know their smart locks work and are better thought out. This model seems like a toy, and that is why it is cheaper in price, the price-to-quality ratio explains that 100%. Go make a version 2 Ultraloq, I will try your next model and perhaps you will improve the design. :(
July 2021 · Tools and Home Improvement · verified purchase
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