Bests & Worsts Reviews from Amazon

UPDATE: I've had this hose reel for about 1 month now and used it maybe 3 times. On the last usage, the leader hose completely broke off of the main hose reel, which makes this entire hose reel useless. There was no pressure put on the leader hose to make it snap off, it just simply came off, and I'm unable to reattach it. Of course, I'm just outside my window of return with Amazon, so I can't get my money back, but I'm going to contact Suncast to request a refund. Pretty ridiculous! DO NOT BUY! As most people have stated, it is cheap plastic, and even my lightweight 50 ft. hose puts strain on the wheels when it's being rolled down a flat concrete walkway. NOT A QUALITY PRODUCT! ORIGINAL REVIEW:The hose reel arrived on time and it was well packaged. I noticed a lot of complaints in the reviews, but so far I haven't had the problems that others seem to have. It appears to be constructed well and I see myself having any years of usage for it. I only have a 50 ft. hose attached, so I'm not straining the reel too much. The only concern I had right out of the box was that the leader hose was slightly kinked when it arrived. It was wrapped around the reel and thus had a stress kink in it. Hopefully this won't prevent it from working smoothly. The wheels roll nicely, and I like that the handle is collapsible, which makes storage a little easier. I recommend!