Bests & Worsts Reviews from Amazon

When I first bought this massager, it worked pretty well. I can't compare it to other massagers as I have not used many others, however, it seemed to work as described and felt pretty good. However, despite being used very sparingly and being cared for as instructed, my Mini Pro 2 stopped working properly. When I turn it on it stutters and doesn't gain power. The massaging heads barely move. My unit is still under warranty, so I contacted the manufacturer for help. They sent me instructions on how to fix it myself. I was unable to fix it, and their next suggestion was that I try to have a friend fix it instead. I suggested that instead, perhaps they should take it back to service or replace it. They explained that they do not replace units that are under warranty, they only service them. Further, I would have to pay to send it back AND would have to pre-pay $25 for them to ship it back to me. Given that this unit is under warranty and stopped working through no fault of my own, I think this is unacceptable. The manufacturer should be responsible for fixing or replacing broken units, and that should include shipping costs. This is especially true given the high cost of the item. I would not recommend this product due to the fact that it did not last very long and due to the fact that the manufacturer does not stand behind the product.