Bests & Worsts Reviews from Amazon

I rarely drop my phone. But, it happens. With all of the testing and marketing claims behind Mous, I expected more. Especially since I've never cracked the back of any phone I've owned, with any case, ever. I was using Mous 2.0 on my iPhone X when I dropped the device from my pocket. I heard an odd sound when it hit. The front was fine, but when I took the phone out of the case, the back was shattered. In contacting support, they let me know that while they claim what they claim in the protective nature of Mous, they cannot support/help with any damage caused by a drop. I guess I wouldn't have cared much if it was a $10 case off of Amazon. But, after buying Mous specifically for it's protective abilities, this is pretty disappointing. Maybe I'm just an outlier, or it was just that odd of a fall.