Bests & Worsts Reviews from Amazon

Purchased this product brand new. Out of the box wouldn't power up. Epson's support indicated sometimes this is an issue in shipping and had us toggle the lock switch on back of scanner. This didn't fix the issue. Product was under warranty so Epson gave us 2 options: 1) Bring it to a service center (closest one to us was 90 miles away...we are from a large city so this was frustrating .... we should have done our homework first to determine if there was service in our hometown); or 2) Do an exchange via Epson where they "graciously" would send us a REFURBISHED scanner. They refused to replace with a new product. Very frustrating since we spent a lot of money to get a brand new unit and are now getting a refurbished one. If we had to do it all over I would pay more money to purchase locally instead of dealing with remote suppliers or else I would have spent less to get a refurbished one. Expensive lesson learned.