104
people found this helpful, as of 2023
ranked #250,900 most helpful
out of 571,544,897 reviews
★☆☆☆☆
NY Lingerie substituted lesser quality product without informing of switch
Was not sent the nylons had ordered of 66% Nylon 34% Spandex (as this product was described on the website) as NY Lingerie apparently ran out of my size (Size B) and sent a lesser quality product of 96% Nylon and 4% Spandex which is less comfortable, offers less support and is far cheaper and still charged the same amount as the higher quality Nylon originally ordered. When placed this order, was informed NY Lingerie would ship this item in 3-5 business days but I did not actually receive this item until almost 2 weeks later and then discovered the switch in the product they had sent, apparently hoping I would not notice the difference. Their solution was for me to pack it back up and drive it to the post office and return it to them!
One of the reasons I shop online is for the convenience and not to have to pay for packing materials and gas to undo what this company never should have done in the first place! Amazon was willing to back up this purchase with a credit when this seller proved to be unwilling to send the correct replacement Nylon as originally ordered.
