Bests & Worsts Reviews from Amazon

I bought this and it came missing a piece. I contacted Amazon and was told there was nothing they could do other than have me return it. So I’ve been trying. It has been scheduled to be picked up 3 times now (for a defective and useless item that is extremely heavy, bulky, and for which I can’t get all the actual pieces back in the box and closed anyway), yet no one has come to pick it up as scheduled. Amazon is putt8 g me through hell on this and I’m furious. This is not what I expect and I advise you not to buy this item for fear you will endure the same.