Bests & Worsts Reviews from Amazon

I wrote a previous review of this smoker but have to add something. This model is a re-design of a previous version. Masterbuilt must have decided manufacturing the older model was too expensive so they re-designed the whole thing. The only resemblance to the older version is the exterior of the unit. The inside is completely different. The walls have the rack holders stamped into them rather than the awesome metal racks of the old version. As you use the smoker it's a huge pain to get racks in and out of the smoker, they stick and I've had to pull on them so hard to get them out that the smoked food actually falls off !!!!!...even after extensive cleaning of the grooves. But the WORST is the total redesign of the heating element and the joke of a wood chip tray. They incorporated a metal rack to hold this dinky wood chip tray and it sits over 1/2" away from the heating element !!!!....Try getting smoke at lower temps with that...good luck. I tore out that rack, and bought the wood chip tray from the old version from a secondary parts store online. Masterbuilt said it wouldnt work....well it DOES work. I cut off the metal underneath the tray and I get plenty of smoke by doing this. Otherwise this thing is a steaming PILE, Masterbuilt doesn't even care either when you contact them.......Go elsewhere. EDIT to say, Masterbuilt doesn't even directly address all these reviews, and have ZERO intentions of ever undoing what they had in their older smokers. They are only concerned with lowering their overhead. The result is you get a smoker that needs a LOT of tinkering with to make it even mildly functional.......Too bad, but they dropped the ball and when YOU pick it up they turn the other way. Another edit. The racks included with this model are WAY substandard to their own earlier model. There is no double bracing on these racks. They are made of smaller diameter steel AND the welds that they use fail, as well as they didn't bother to deburr the ends so when you try to clean them it destroys your cleaning pad. Last night I tried to smoke 20 pounds of wild caught Alaskan Sockeye at 190 and the wood chip tray caught fire !!!!!!... What an utter piece of crap this is. UPDATE 1-18-2022.....The best day EVER....I watched the trash man take away this P.O.S.....Notice how Masterbuilt doesn't even try to re-but a bad review?...It's because they KNOW they F88ed up the redesign of their awesome original smoker......My old one (4 years older) is still going strong while this new one is off to the recycle bin.....Masterbuilt S U C K S !!!!!!!!