Bests & Worsts Reviews from Amazon

I am giving this 1 star for a very specific reason. I have purchased 2 of these monitors. For the one that works, absolutely a great monitor. BUT.... and this is a very big BUT. The second monitor had a problem fairly quickly, the DisplayPort was faulty and it was beyond the return period so my adventures with Samsung began. I described the problem, and after proving to them it is the DisplayPort, not the cable, not my computer, they finally gave the OK for a service request. One thing, you should keep the box for your monitor, luckily I did, but if you don't then you're on the hook for boxing the monitor up for transport. They returned the monitor in about 10 days, DisplayPort temporarily fixed. About 3 weeks later, the DisplayPort went out again. And again, went through the same motions with them, checking the cable, the computer... monitor back to Samsung. About 10 days later, monitor comes back but this time it has a nice set of physical scratches on the monitor and now the picture is also messed up with green lines like the matrix going up and down the screen. I called Samsung once again to describe the problem and they asked for pictures and again, to check the cable, computer, etc. No idea what those issues had to do with physical scratches on the screen. They ok the return and said they would first try to fix the monitor... against, no idea how they would fix physical scratches on a monitor screen. Today is May 6, 2018. The monitor was sent back April 2, 2018. It took them more than 2 weeks to acknowledge that there were physical scratches on the monitor. another week for it to be escalated to their executive service department. from there, it has been an endless count of phone calls to figure out when I will get another one back from them. There has been at least 15 phone calls and still no monitor. I have been a proud Samsung customer for years, I have many of their products, from SD cards up to their tablets. But after this experience, I am NEVER buying another Samsung product again. The product is great, but unless you never have a problem again, you will feel my pain. I would steer clear of Samsung.