Bests & Worsts Reviews from Amazon

Where to start: I am a long time Thule fan and have many of their products. Buying this rack has made me rethink ever buying a Thule again. Before I bought this item I checked on the Thule website that the Xsporter Pro would fit my 2013 Dodge Ram 1500 Sport, no problems here. The item is sturdy well designed and easy to install. So ends my love affair. Before purchasing I also checked the Thule website fit guide to ensure all my yak racks and bike racks would fit. The answer was yes. But wait when I went to put them on they did not fit. I called the Thule help desk and the rude young person told me to check the website fit guide. “I have” “it should fit but does not”. After 20 minutes I was informed the website was wrong and all my Yak and bike racks would not fit and I needed to buy adapter kits. Ok let’s start with the Yak, it’s is Xadapt11, OK send me 3 by express post. No they could not as at the time none had been made. So Ok I have bought a $600+ racking system and cannot put my yak racks on it. The response from the Thule helpdesk was, well you will just have to wait for them to become available. Ok so can you send me 40 extra-long captive bolts for the Xsporter rack and I will modify the Yak rack. Thule response: NO, you will need to buy an adapter kit and take the bolts out. Needless to say the conversation stopped there. Upshot, I went to my local hardware store and for 50 cents bought carriage bolts that fit the slot and were long enough to modify my bike and yak racks. I purchased the Xsporter Pro about 8 weeks ago and since then the Xadapt11 has become available for $20 apiece. I would highly recommend anyone considering this purchase to think again and look at alternatives. I do not mind paying a premium price for premium products, however to then have to shell out another $100+ for adapter kits is an insult. Come on Thule, who’s running the show out there, you are going to lose loyal customers if you run your business like this. One last suggestion to Thule, “Help desks” should be helpful, not condescending.