123
people found this helpful, as of 2023
ranked #229,470 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Deceptive Product and Company
I loved the commercial and the promise of delicious stuffed burgers. I reviewed the comments and became insanely curious because I was about to make a purchase of this product. I'm glad I didn't and I would advise you to do the same.
Here is why: I firmly believe that the company that sells this product:
1. Uses marketing blitz campaigns, I saw a commercial every break - how annoying.
2. Most likely employees are writing reviews to make the product seem more legitimate, including verified purchases. I see this because most of the people who wrote very positive reviews on this make it look very convincing by writing two or three other reviews ON THE SAME DAY about other products they purchased. This is highly suspicious. Ironically, the writing of these reviews tend to match the dates of their marketing blitz campaigns which I don't think this is just a coincidence.
3. The product is cheaply made and breaks easily as mentioned in the many reviews.
4. The company is fully aware of #3, which is why they insist on sending out each unit with an arbitration agreement which has been laywered to death with plenty of language that ensures you will go to battle with them and still end up on the short end of the stick complete with a bad taste in your mouth of the entire experience.
5. The company appears to have a telemarketing arm that strong arms you into buying more products or services from them. This is evidenced in the reviews from people who have purchased the product only to receive a mafia style approach to sales. I've seen this approach a lot in NJ with regards to consumer camera companies, all of which are substandard parts and inventory/shipping problems including billing issues.
6. Company employees bad mouth and intimidate reviewers of the product. Need proof? Take a look at some of the disparaging comments to some of the reviews. It is very clear who is trying to sway public opinion.
7. Billing problems, which I don't need to highlight because I think that speaks for itself - again, read the reviews carefully and with a grain of salt.
Lastly, please note the old saying (which this company has obviously FAILED to realize):
One bad experience with a customer means they will tell at least ten people.
Now with today's technology, your bad experience can be broadcasted to millions. So, the rule of thumb is to make a superior product, provide superior customer service, and make an effort to do it right. When you take shortcuts, it reflects appropriately. Companies have tanked due to taking shortcuts.
When I read the consumer reviews for Stufz, I'm left disappointed and above all suspicious. Why do so many people hate and then some love the product? Those that love the product seem like they are in a quick hurry to write a one liner sentence trying to make it seem like a positive experience. Nope, not buying it. Instead, I bought a competitor's product that had glowing reviews and clear customer service. I will not mention who because I don't want to give the impression' that I work for them or was paid or sponsored to write this in any way. I am also not binded by the arbitration agreement.
Above all, I hate it when good people are RIPPED OFF and then strong armed into shady sales practices and a REQUIRED arbitration agreement. It is a condition of your purchase. Also, they are nice enough to allow you to avoid the agreement by returning it within 14 days... how generous.
Why would a great product, superior customer service, and experience require a mandatory arbitration agreement?
Lastly, I was able to find the FULL arbitration agreement online with a few clicks of Google. It only encouraged me to write this review.
If you do decide to buy this product, keep your expectations very low and you'll be exceptionally happy.
Buyer Beware.
December 2013 · Home and Kitchen