Bests & Worsts Reviews from Amazon

I bought the Panasonic SD-YD250 Bread Bakery based on all of the favorable reviews on Amazon.com. The machine worked OK the first few times but after that it failed to perform due to bread not rising and extremely hard and dark crust even with light crust settings. I called Panasonic and they said I had to take it to one of their service providers. The closest one is in Phoenix, AZ, 120 miles away. I took it in for repair when I needed to drive up to Phoenix for other reasons. They said the motherboard was bad and they replaced it and shipped it back to me 2 1/2 weeks later. It worked for a few cycles and then had the same problems as before. I called Panasonic to request a refund for the machine since it had broken for the second time after using it for a few loaves. The fact that I have to make a trip 120 miles away, and be without the machine for the repair process is unacceptable to me. They refused to issue me a refund, despite the fact that I have been a loyal Panasonic customer for many years. I think that if a machine has a problem that repeats itself, the manufacturer should refund the customer. This machine is obviously defective, and I anticipate that after this second repair, this process will repeat itself. I know that Amazon can't issue me a refund, but I wanted to let you know how poor their warranty and customer service is.