Bests & Worsts Reviews from Amazon

As a database administrator and programmer, I tend to enjoy tech toys. I have a D-Link DIR-825 Xtreme N Dual Band Gigabit Router sitting on my desk, and was excited to be offered the D-Link DIR-685 Xtreme N Storage Router as a more visually appealing and versatile router. The D-Link DIR-685 Xtreme N Storage Router offers high speed wired and wireless n connections. Wireless connections can be managed by zones including guest connections. Unlike most routers, the DIR-685 includes network-attached storage (NAS) capabilities and a digital picture frame. The initial set-up was simple to complete, however testing revealed the network didn't set up correctly. My PC can connect directly to the network, but cannot access any wireless networked devices even though I can ping them. I called customer support, only to be given the run around by people who didn't understand my problem. I asked my other half who is more familiar with networking to speak with customer service. This is when they admitted they didn't understand the problem and escalated to a specialist who would call back later. When the specialist called, the result was basically since I can ping the devices it's not a router problem. So I'm stuck with a network which doesn't work properly and have no clue how to fix. The router frequently freezes up and drops connections. Freezing is obvious thanks to the digital picture frame as the images just stop rotating. It is not uncommon for me to unplug the router three times a week or more to unfreeze. Meanwhile there is no telling when this unstable router will drop a connection. Since the router sits on my desk, it's easy enough to disconnect and reconnect the network cable, but I'm tired of listening to my other half's constant valid complaints. The digital frame is a nice touch; however it is way too small. For proper viewing the router would need to be pretty close to the viewer. This may cause a conflict between viewing and placing the router in an appropriate spot for wireless connectivity. Anyplace with too much distance makes the photos too small to distinguish. I really enjoy using the frame channel with the digital photo frame. Setting up an account at the frame channel website was simple. I was able to sign up for news, weather, sports, stocks, and magazine sites as well as images from my facebook friends. With the digital picture frame, the router includes an intuitive menu selection for showing stats and settings. The NAS drive (hard drive not included) was also simple to install and put to use. As a techno-geek I was excited to try out this router. However my network isn't working properly, while D-Link customer service was unwilling to help resolve the problem. The router freezes and drops connections regularly. If I weren't having connectivity and freezing issues, I'd be willing to invest more time determining the networking issue. This problem is huge for a router and overshadows the digital picture frame and NAS system. This router has potential to be a fun versatile device, but I cannot recommend purchasing an expensive product which fails at its primary purpose. PROS: Frame channel Intuitive on-board menu display NAS (network-attached storage) system CONS: Never got it to work properly Customer service not helpful Digital frame too small Regularly freezes and drops connections