Bests & Worsts Reviews from Amazon

The product worked fine for 3 months. It was easy to use, and had all the capabilities my child required for virtual school (mostly run on Google meets and Zoom). 3 months after we received it, the device stopped working completely - black screen even when power was on. I spent an hour with Acer customer support. They tried to walk me through a system recovery, but the device would not execute the recovery. My daughter begins virtual school in one week. I asked the customer service to replace my product, but they refused. They will only agree to have me ship it to the factory for service, and I must wait 3+ weeks for repair. I argued that breaking after 3 months of use indicates product defect, and that they should replace it. It is under full warranty. They will not do so. So, I am warning parents to consider another chrome book product, as the company - ACER - will not stand behind their products when defective.