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110
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ranked #242,929 most helpful out of 571,544,897 reviews
★☆☆☆☆
Horrible customer service
As someone who believes that if you track something it starts to improve just because of the tracking, I have been on a years long hunt for a pedometer or other tool that was easy to use, accurate and made transferring info from the device to a central tracking report easy. I have a drawer full of old pedometers and even wore a "body bug" for 3 months a few years ago. I was super intrigued by this device after reading a review and went ahead and ordered it. The device is cool, the website that tracks your info is cool. MY EXPERIENCE SINCE OPENING THE BOX HAS BEEN NOTHING SHORT OF FRUSTRATING. Following the Getting Started instructions to a T, I was never able to have the device identified by my MacBook Pro. After multiple repeated attempts, customer support gave up trying and had me try it on another computer. Which worked, sort of. The wireless synching (which is a huge part of the value proposition) has never consistently worked after 3 weeks of trying. Sometimes it works, most times it doesn't. When I plug it in directly (put it on the tower) sometimes it works, most times it doesn't. But worst of all. When I send an email to [...] sometimes they respond, some times they do not. I am at over a week now since my last response of any kind from FitBit. You have been warned.
February 2010 · Unknown
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