Bests & Worsts Reviews from Amazon

I'd make sure I knew exactly what I'm getting from Marcy before ordering. The video on this product, provided by Marcy and calling out the MWM-990 model number, doesn't come with the curling bar shown in their own video. Even though the model number is referenced and the very first exercise demonstrated in the video is curling utilizing the short curling bar, mine arrived without the bar. Now, it does come with the curling pad but that is completely useless without the bar but and even though the video shows it, Marcy customer service says this model doesn't come with it and they refuse to supply it. Of course they'll send it for an additional $15 plus shipping and god knows how much handling. Just so I can get a part clearly shown in the promotional video. I refuse. I've had multiple go rounds with Marcy and they don't care that I'm dissatisfied, refuse to even discuss the video and don't care that I filed a complaint with the Pomona, CA BBB, which has a number of unresolved complaints against Marcy. My issue is yet to be resolved to my satisfaction and likely never will be. I'd recommend finding a gym produced by a company that doesn't use a video to perpetuate a bait and switch. Every time I've contacted them they refer me to a parts manual that you don't have until you get the gym and refuse to discuss anything about their video. Had I realized this before I was 75% done with assembling it, I would have returned it. Order at your own risk. Update 12/12/2018 After taking the steps noted in the original review Marcy finally provided a curling bar. That said, they haven't removed references in the description regarding the curling pad (which would naturally lead you to believe a curling bar is included) and they haven't updated the video. But they did finally send me the bar. While I do find the gym adequate for my purposes, due to the fact I had to take as much action as I did just to get a $15 part that's clearly referenced in their materials, I can't say my opinion of Marcy has changed all that much. I did finally get what I believed I was purchasing from the start, it was only after I forced the issue and took the steps I told them I would. It would have been much easier just to have paid for the part but as I told Marcy, it is the principle not the money. I maintain you should check with Marcy to determine what is included with your gym as the videos and descriptions may lead you to believe you're ordering something they don't intend to supply.