Bests & Worsts Reviews from Amazon

Worst customer service EVER!! I bought mine and the first time I flew it (after updating all firmware and doing everything that needs to be done) I get a Battery Error mid-flight. I land the unit and call customer service. Good luck with that!! Every time that I called I would get the message "we are experiencing heavy call volume...please try again later...click!!" I even called one day at exactly 9am PT to get through and still received that same automated message. I also sent emails to the service department and no reply. Finally connect with someone at DJI through the chat forum and they tell me that it sounds like I have a defective battery. Asks me to ship it back, which I do immediately. It has now been two and half weeks and DJI can't tell me the status of the repair. They just sent me an automated email saying that repairs typically take eight weeks. I have flown it ONCE!!