Bests & Worsts Reviews from Amazon

This is my second Proform treadmill. I had the other one for many years and put a lot of running miles on it. I bought it at Sears and had the Sears service policy. My son has a Nordic Trac treadmill and has always complained about the service. That weighed into my decision to buy another Proform. I ordered the treadmill on March 8th. It was delivered on March 19th and I put it together on the 20th. When I go to run on it, it makes a horrible beeping sound every couple of seconds. On March 21st, I called the number for support. It's Icon Fitness, the same service my son has on his Nordic Trac. Anyway, I was on hold for 25 minutes before a technician got on the phone. Then he told me he had to look something up and put me back on hold. I was on hold for another 50 minutes then got disconnected. The following morning I called back and, after another 25 minutes on hold, got another technician. She had me taking things apart that I had already put together. Then when she told me to take apart the console that had come assembled I told her I wasn't comfortable doing that. She said that's understandable and she would order service. I would hear from the service technician within 5 business days and I could schedule an appointment. We were going on vacation on April 1st, but I figured that would be OK. When he called, I would schedule the service for as soon as we got back. Well, he called the Friday before we went on vacation and told me a part had been shipped and I should call him when the part got here. That's the first I heard anything about something being shipped. I had people watching the house while we were on vacation, but no part ever showed up. When we got back on April 19th I called the service company and asked if they ever got the part. They told me no, but they scheduled a technician to come out and analyze the problem. He came on the 25th and said he would put in an order for a new console. So today, May 1, I got an email from Icon Fitness thanking me for my order of the parts. It says the order may take 3 to 5 business days before shipping and once shipped will arrive in 7 to 10 business days. So that puts us somewhere between May 11 and May 16. Then I can call the technicians again to come work on the Treadmill. I suspect that will be another 5 days. So it's possible that the treadmill I ordered on March 8th may possibly be working on May 21st. I don't think it has ever occurred to anyone at Icon Fitness that we actually bought this treadmill to use.