Bests & Worsts Reviews from Amazon

UPDATE 8/28/2021: After 14 days of use of the replacement lock, I've had connection issues and the battery as drained to two bars and icon is yellow, indicating low battery. Again, that is after only 14 days with barely any use. Do not recommend at this time. I will recharge the battery once again and see what happens. UPDATE 8/14/2021: I received a replacement unit from customer support in less than a week. I installed the new smart lock and set it up today. I added 1 star for great customer service for now. Let's see if this unit works without issues. If no issues arise, I will update the star rating with an additional update. UPDATE 8/5/2021: I contacted customer support today. Since the last review, the battery draining in under a month has persisted and now the Smart Lock will not connect to wi-fi. At first, I thought that the battery had drained within 5 to 10 minutes, so I charged the battery again. I installed the battery and reconnected to the wi-fi. The app showed that the battery was full. 5 to 10 minutes later, the app showed that the smart lock was "offline". I went into the wi-fi settings again and was able to reconnect. Again, 5 to 10 minutes later, it was offline again. I contacted customer support today. They are shipping me a new unit for a warranty replacement and told me to ship back the defective unit. They emailed me a return label. So far, there customer service seem to be excellent. I will update the review once I get the new unit in and installed and am able to use it for a good amount of time for a decent update. I received this door lock on March 22, 2021. I installed it a week later. I fully charged the included battery pack and installed it into the unit. The battery lasted about 3 weeks. I pulled out the battery and fully charged it again. The battery lasted approximately 3 weeks again. I also noticed that the unit would disconnect frequently. The wifi router is approximately 15 feet away, so I'm not sure if the distance is the issue. The door lock is fantastic when it's actually working. I don't know if I received a bad unit or bad battery, but I'm not too happy with the product right now. Oh...and the smart lock does not get used frequently at all since our household doesn't use the front door as the main entrance and exit. I will contact CS at some point when I have the time and see what the issue is. If anyone has any ideas what the issue might be, please let me know.