Bests & Worsts Reviews from Amazon

I love the bed it feels amazing but when it arrived, we unwrapped it and it was wet. Not damp but wet. There were obvious stains from the water on the matress. I called amazon and after about 10 different transfers to other people, it was decided that since I couldn't put it back in the package (which was crazy difficult to make them understand) that they would give me a box from amazon that the matress could fit in. From there I'm on a waiting list to get a call from someone else who will arrange the pick up of the matrress. So then we decide to look at it again. We've been wanting this for over a month, did all my research and was so excited. We unzip the matress cover and realize that while it is mildly damp on one corner of the bed we think we can live with it. I call back on monday to tell amazon this in which I am put on hold AGAIN, and told that I can expect a call back later because that department is not in. Then I get an email saying we are sorry for the inconvenience but could you give us a call back. So I call and get transferred and placed on hold AGAIN. All this to be told that they cannot replace just the purple cover since that is what has the stains on it and we'll I did pay over 1000 dollars so I think I was being nice and saving us both a lot of heartache. Nope they can only return the full matrress with the stained cover. Very frustrating to put it mildly. So now I have to decide whether to keep it because if I do return it there is no telling when I'll get a new mattress they are not currently in stock. So I'd have to order from purple who I did call yesterday to see if they would be able to make this right at all, and I was on hold for 20 minutes just to be told to leave a name and number when they answered. Which I still haven't received a call back from them either. Order this from purple directly! I wanted it in 2 days and should have known better. Also if you order from amazon there is only a 30 day guarantee vice a 100 day with purple. Purple also has a coupon for a free purple cushion. Do not order this from amazon. This coming from someone who orders EVERYTHING from amazon.