Bests & Worsts Reviews from Amazon

Purchased this item less than a year ago (June of 2012) for my yard and I love the product but it has stopped retracting. It's great because it takes the hassle of having to wind the hose or to leave it lying around the yard so when it worked I absolutely loved it. I have contacted the seller (SprayerUSA) to see if I can have it fixed or replaced. Waiting on the seller to reply... will update. ******************* Update, seller contacted the buyer and also told ME to contact them. I did so and of course I had no luck. "Hi Sorry for the problem. Amazon allows a 30 day return period. The manufacturer of your hose reel doubles it to 60 days. Please call the manufacturer at 616-897-9211. Ask for Anna. Hopefully she can help. Thanks Mike [SprayerUSA reply]" I was told to ship the unit back at my cost so I can have it replaced. So I have to pay more money now to get the same product which I no longer have faith in. Contacting Amazon to see if I could get help from them getting this resolved. Will update. ******************* UPDATE: Amazon and SprayerUSA could not help. After spending 115.00 USD I have to say that I am BEYOND disappointed with this product and everyone in the chain of the purchase with this transaction. "Hello, I'm sorry to hear there was a problem with order #103- from 'SprayerUSA'. Because the order was placed more than 90 days ago, you aren't eligible for reimbursement under the terms of our A-to-z Guarantee. I really apologize for any inconvenience this may cause. More information about our A-to-z Guarantee, can be found on our Help pages: http://www.amazon.com/help/a-to-z-guarantee In my experience, the quickest way to have this issue resolved is to contact the manufacturer directly. Here's their contact information: Phone: 616-897-9211 · Fax: 616-897-8223 Customer Service Phone: 800-748-0098 · Fax: 800-968-3555 Consumer Hotline: 800-253-4642 We hope to see you again soon. Best regards, Vishal N" I would suggest going to COSTCO for your purchases... they will gladly make the customer happy by taking back most things even after 3 years. I say most because I am sure there are exceptions. This device busted under ONE YEAR!!!! DON'T GET STUCK WITH THIS PRODUCT!!!!! Also, the seller won't help you much. I will never do business with them again. I now own a 115 dollar water hose and a cheap quality one at that!