Bests & Worsts Reviews from Amazon

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216
people found this helpful, as of 2023
ranked #143,034 most helpful out of 571,544,897 reviews
★★☆☆☆
Be careful which version you get...
I ordered this product on Amazon, with a quantity of 2, one for each side of our bed. When the delivery came, there was only one nightstand. I chatted with customer service, and while they couldn't explain why I got only one, they assured me that they would send the second one. No problem, I'd just wait to put them together when I got the second one. On the day the second one was to arrive, I unpacked the first one and laid it out to prepare for putting it together, as my son and I would put one each together at the same time. The first one I laid out was very good quality real wood. Nice construction. Later that day, I received the second nightstand, when I opened it, I took out one or two pieces, and something seemed wrong. I compared the pieces to the corresponding ones from the first nightstand, and the quality was significantly worse. It was solid wood in one vs. cheaper fiberboard in the other. Strange. I compared the two packages, and one was made in Thailand (the good one), while the other (cheap one) was made in Indonesia. They had the same product description, same model number, even the same UPC. but the good one was significantly heavier (a good ten to twelve lbs) than the cheap one. Obviously at some point, Home Styles felt that it was too expensive to make this product with good materials in Thailand, and decided rather to make them with cheap materials in Indonesia. Amazon customer service did their level best to get me a good replacement, but the next one they sent was also the cheap Indonesian version. I even tried to order from two other online retailers, and got cheap versions from them as well. All of them got returned without my even opening the box. It looks possible that I may have received the last high quality version of this product available on the internet. So I will make due with one good nightstand. The rating I gave would have been lower, if I hadn't received the good version, and higher had I not received several cheap versions. The rating doesn't in any way reflect on Amazon, as they can only send out the products their manufacturers provide. This is a Home Styles failure. If any of you order this and get the Thailand version, please respond to this review, because I would love to get one more.
December 2013 · Home and Kitchen · verified purchase
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