Bests & Worsts Reviews from Amazon

We bought the Blendtec "Total Blender" at Costco about a month ago and have been really happy with it. Leave it to me to always be looking for something better. I read online about Blendtecs new "Wildside" with the larger pitcher and 4" blade (vs 3" blade on the Total Blender). According to Blendtecs website, this 4" blade basically blends better and faster than the 3" blade. As happy as I was with the 3" blade, I could only imagine how happy I would be with the 4" blade. Well as it turns out, bigger is not always better. The first smoothie we made with the "Wildside" was one of our favorites. Applesauce, orange juice, and frozen strawberries. When we got done, there were still big chunks of strawberries in the smoothie. Ok, so we put it through another blend cycle and they are still there. Four blend cycles later, we still had chunks of strawberry. This never happened with the 3" blade. I call Blendtecs customer service today to try and get a handle on this. The lady on the phone thinks maybe we didn't have enough liquid in the pitcher to blend properly. I realize you must have a certain amount of liquid to blend. When we did the four cycles on the 4" blade, it was nearly all liquid because the frozen strawberries had not been blended up. The applesauce and oj would not have been so thick that it would not blend. The lady says she could listen to the machine run over the phone and see if there was possibly something wrong. I told her there was absolutely nothing wrong with how the blender was running. Just how the blender was blending. Needless to say, the customer support was really no support. But I don't think she did anything wrong. I believe there is a design flaw with the "Wildside". So I get off the phone with her and set out to prove (somewhat more scientifically) that it is not a problem with the machine, rather a problem with the design. I throw the ingredients in (same as above) the Wildside and press the smoothie button (#2). It gets done and guess what, there are big chunks of frozen strawberries in my smoothie. I go get the "Total blender" pitcher (3" blade), transfer the contents from the Wildside and press the smoothie button. It gets done and guess what, I have a perfectly blended, SMOOTH, smoothie. I cannot be the only person who has discovered that this 4" blade in the Wildside pitcher does not work. At least it doesn't work with the 1560 watt motor that it comes with. What I think is happening is that the extra width of the 4" blade (and no extra power to turn it) is creating a space between the tips of the blade where the frozen strawberries are kind of just hanging out and not being blended. I'm not a blender engineer but I do know this: The 3" blade works and the 4" blade absolutely does not! Which begs me to ask, did Blendtec even test this before it was offered to the public. Or is the "Wildside" just a gimmick to sell more blenders? We love the "Total Blender" but will be sending the "Wildside" back to Amazon. What a disappointment on Blendtecs part not to mention a waste of our time.