Bests & Worsts Reviews from Amazon

I chose this rating because this router does not work as expected. I would have given it 2 stars, however, my experience with TrendNet customer support has not been positive. The issue is that I loose my internet connection on a daily basis on all of my connected devices. The only way to fix this is to pull the power plug from the back of the router, wait about a minute, plug it back in, and voila! All connections are reestablished. I've contacted TrendNet support 3 or 4 times and carefully followed their setup instructions. However, they have not been able to resolve this issue. They stated that the issue was probably with my ISP and that it seemed to be a "DNS conflict." They also tried to pitch me a service (for approx. $70) so that a technician would log into my network and attempt to further diagnose the issue. Given the time and energy I've spent dealing with the issue and speaking with customer support and not getting any results, I turned them down on that offer. I contacted my ISP (TimeWarner, NYC) to discuss my issue and had them verify that everything was fine with my setup and equipment. They stated that according to their systems, my internet service had actually never been interrupted since I opened my account. They were also not familiar with any DNS conflict. One of the tests that I performed was to plug in a laptop directly to an available Ethernet port on the modem and I have actually verified that when the router goes down, I can still connect to the internet with the laptop plugged in directly to the modem. This entire experience has been really frustrating and at this point, I cannot recommend this product.