Bests & Worsts Reviews from Amazon

I own a number of USA Pan products and can give an overwhelming 5-star review of each one except this one. Let me tell you what has happened. I used these pans maybe 5-6 times each...I have two. I read the directions and they have never seen higher than 350 degrees. They have been hand-washed each time and towel dried. One time while drying them I noticed an orange-brown stain on my towel and to my dismay, it was coming from the outside of the pan. The rust shows up where the rim rolls over to the outside of the pan. This area is not protected by the silicone coating and there is no way to get it perfectly dry in that tight area. I will try to post a picture of it later. I called USA pans and they paid for me to ship the pans to them and they would ship new ones to me. I received the new pans on day 1 rust showed up on what I thought were new pans. I don't know if it was already there, because I never thought to check a brand new pan. I contacted the company again and at this point they finally agreed to look at the design. I tried to tell them on my first conversation that it was a design flaw. Now apparently, they are in agreement. I still use the pans because I do want the non-stick benefit. But each time I wash and dry them, I have to shake them vigorously to get as much water out of the tight rim as possible. Then I take a paper towel and run it several times around the rim to get as much rust as possible. Your food items should never be affected by this, because it is clearly to the outside of the pan. That alone is what saved these pans from being one star. I struggled a bit with the rating, but because of all the trouble to keep the rust from getting out of hand, I decided that 2 stars was more accurate. I am really sorry that I have to be the one to rate these low, but I encourage anyone else who has these pans to check their rims and tend to the potential rust soon. My husband even suggested I use his air compressor to dry them. Bless his heart, but I will not go to that much trouble. USA pans NEEDS to address this issue!