Bests & Worsts Reviews from Amazon

I don't know where I went wrong with this product and this company. I even bought the protection plan. Just a victim of great marketing I guess. Out of the box this product was great!! and has a very comfortable ride. It is used for a 1.7 mile commute by a 12 year old from school on the side walk for 3-4 days weekly. The Razor scooter he had was just old - had been using it for almost 2 years. I just decided to upgrade it to a Swagtron because the razor was all scratched and looked old. The Swagtron just fell apart after 29 days of actual use on the commute. Again a smooth sidewalk the whole way. Now he is back to riding the 2 year old Razor. Its far less comfortable but still works fine.!! Details. Purchased July 19, 2019 First use on commute: August 12 Fell Apart: October 1, 2019 (less than 30days of use only 3-4 days weekly) - see picture Swagtron Approved for Repair on Oct 10. Note : Very cumbersome process and I had to buy postage and packaging $40 Confirmed received on Nov 14 Today November 27: Still no word. I sincerely regret not buying another scooter from a different company. To rub salt in the wound the return process is cumbersome and expensive. I sincerely regret returning it- I should have just cut my losses. This company has truly let me down with its product and inadequate and slow responses to this issue from a customer service standpoint. I do not recommend.