Bests & Worsts Reviews from Amazon

Nice camera, but starting malfunctioning after 6 months. I am getting a bunch of vertical lines on the ir images and the camera takes solid black images now. Flir stopped supporting Mac OSX and the website will not load properly to register the product for the extended warranty. So far customer service has asked me to update the firmware, which is impossible to do on Mac now that they have discontinued Mac support. Hopefully they will resolve this quickly. I will update the review as more information becomes available. 9/22/18 I sent the camera in a couple weeks ago and customer service has been horrible. They keep asking me for information that was already provided. After 12 days they emailed me asking what was wrong with the camera. I had already been around in circles with customer service for days and provided the with images of the problem. Today they sent me a repair estimate for $250. The camera is under warranty so it obviously should be free. The estimate provided no infiltrating regarding what the repair was. I'm very irritated at this point. I thought flir was an good company. My experience is that the product is poorly manufactured and customer service is horrendous. Like dealing with comcast. 3/31/19 Update. They did a warranty "repair" and tried to tell me it was a virus. When I went to use the camera again, it still had the same image lines problem. I am still unable to use the camera. At $500, this is an expensive paper weight FLIR has not returned calls. I am resubmitting a RMA, but at this point I will not be satisfied with a temporary fix. They need to sen a working camera.