Bests & Worsts Reviews from Amazon

I hate to echo the sentiments of other posts, but it is important to get the point across that this software IS NOT READY FOR PRIMETIME. As with other posts, when I got to the "establish a profile" area, the software crashes. I tried it on 2 other machines (all Intel Macs) with similar results. After multiple attempts at contacting product support (no returned e-mails and hour long waits on hold), I was able to speak to an unhelpful support person. He said that they were having "tons of problems with installation profiles" and that they still did not understand what was causing the crash. He then sent me an e-mail with various "logs" to be sent back to them. Do not buy this product until they have released version 1.1 or 1.2 to fix these problems. Even then, I would seriously consider not purchasing from a company that does not release the fact that they are having an epidemic of problems with this software, does not return e-mails, and has excessive wait times for customer service. Amended review: I was finally able to obtain a new data disk from MacSpeech. Although their customer service was terrible, I must say that they are pretty good as far as their dictation software is concerned. Having used Dragon since version 7.0, MacSpeech Dictate is by far the best voice recognition software I've ever used. The recognition is well above 99% in my experience. Probably the best aspect of this software is the ability to import terminology and have it recognized without having to actually train the terms into the program. MacSpeech certainly needs to improve their customer support (shorter wait times on hold, better communication with customers, and support forums), their product is certainly quite good and worth the wait (and the tremendous hassle to obtain a functional data disk). I must amend my review from one star to four stars. The only reason I withhold a five star review is because of the aforementioned customer support issues. *Please note that I have dictated his entire review using MacSpeech dictate.