Bests & Worsts Reviews from Amazon

I purchased this approximately six months ago. The large, main area stopped working about four months in. I contacted Amazon to ask what to do, since it was less than a year old and in the warranty period. They told me that I needed to contact Hamilton Beach (they provided the link, which was incorrect, and I had to go searching for it myself), which I did. I contacted them twice by email, spaced a week apart, and once by telephone, where I was put on hold and the representative never came back. I gave up. Now on my counter sits a product that is basically useless to me. The small side works, but it sure isn't convenient to have to always brew coffee, one cup at a time, when there's a house full of people. Had I wanted to do that, I would have purchased a Keurig in the first place. I'm angry. I'm angry at Hamilton Beach, and I'm angry at Amazon. I'm sad. Until this point, I've never been anything but happy with Amazon. Eighty bucks is no small thing for us these days, and it sure would be nice to be able to brew a pot of coffee. Don't bother with this machine, because when it stops working, you are out of luck.