Bests & Worsts Reviews from Amazon

I returned it within 2 weeks for a full refund. The one star is for the negative experience I had due to Keurig not advising buyers to avoid certain practices. Before I comment, there is a warning for any newer model Keurig owner! DO NOT USE SOFTENED WATER, EVEN IF IT IS FILTERED!!! The coffee pods were splitting and overflowing grains into almost every cup I made, causing me to throw away over a dozen coffee pods, not to mention wasted creamer and believing there was problem with the pod holder or needle that puncture the pod. I had no idea it was because of the softened, filtered water I was using from my fridge dispenser. I went to Keurig and YouTube online, tried cleaning options, could find no help from FAQ's for this particular problem, and finally gave up, returning it to Amazon. Amazon is refunding me fully and I appreciate their policy. I then went to a BB&B, purchased another Keurig model, and the same thing happened due to not knowing about the water problem. This time, I called Keurig and talked to a rep, who after hearing the description of the problem, asked what kind of water I was using. Such a simple solution, yet Keurig does not mention anything about this in the instruction booklet that comes with their products or with their FAQ's!!! When I asked the rep if she had received other calls of similar concerns, she said she gets them often. If I had known this, I would have kept the original K475 model. I still like the brewed coffee I get from Keurig devices, but please Keurig, give your loyal customers a heads up!!