Bests & Worsts Reviews from Amazon

I sent this note to Greenworks: I just need to know why the battery charger says it is good, green, but when I put it in the machine it acts dead. I'm not sure what I feel about this....30 minutes on your phone line with no response. Feel free to call me at ........... Model GWU2690409 Chris Herrington Okay, got through...the help line says they are not able to help me, brand new battery, fully charged, not working.....I will be telling my 492,000 readers to avoid your products like the plague. Thanks. Interesting, tried to post this on the homepage at Greenworks, and the mail would not send to them. So, onward....I will be sending out notifications until I get an answer as to how this is the business model you are following. Here we go.