Bests & Worsts Reviews from Amazon

I purchased the 21" Lift Spinner suitcase a few months ago & have used it on several trips. There is a manufacturing design defect that causes the suitcase to fall forward whenever it is packed. Clearly, the wheelbase on the 21" suitcase is too narrow to be functional. When purchasing the item, this defect was not apparent as the suitcase was empty. So I chose this suitcase instead of another comparably priced 21" Samsonite (which my partner has and loves) that I initially planned on purchasing. I have tried packing the suitcase w/ all of the heavy items at the bottom to no avail. It still tips over. Regardless, requiring such action on my part indicates that the suitcase design was either not tested properly (as the Samsonite warranty promises) or was not manufactured according to the tested specifications. I believe that this defect poses some danger as it may fall and injure a person (especially if the metal handle is extended). Initially I was excited to have such a lightweight suitcase, but my excitement has transformed into utter frustration. Other reviews from Amazon indicate that I am not alone. I am requesting that Samsonite either replace the bag with one that does not fall or provide a refund. This is my first review on Amazon. Thank you Samsonite! -------------------------------- UPDATE: Shortly after writing this review, I contacted Samsonite and requested that they replace the bag because of the manufacturing defect. The customer service rep responded in less than 24 hours, confirmed the defect, and offered to replace the bag with the redesigned Lift when it becomes available (She couldn't say when this would happen). Since I am not keen to wait indeterminately to resolve this matter, I requested that they just replace my faulty bag with one that I knew would not fall over all the time. Samsonite obliged and I await the arrival of my new bag. "Thank you Samsonite!" P.S. I'm keeping the one-star rating however, as the 21" Lift still sucks.