Bests & Worsts Reviews from Amazon

After 2 weeks of attempting to get my Samsung Tab 3 warrantied I am told tonight by Willy in Consumer Relations that "there is nothing Samsung can do to repair my tablet", incessantly sighting Physical damage as the cause. The tablet was working fine and charging correctly at night, in the morning it would not turn on or charge. I took two pictures of the charging port showing there was no physical damage prior to shipping it to the repair centre, as I was expecting to be brushed off citing physical damage, as is common with consumer electronics. Willy insisted that there was no way their service centre could have damaged the unit and stated that it was "obviously my fault". I was treated extremely poorly and I still do not have my tablet back, however the service centre will fix it for a fee. When I asked to speak to someone else, I was told "there was no one else to speak with" which I find hard to believe that Willy is solely handling all of the Samsung inbound calls on his own. Buyer beware: Samsung does not honour their warranties and cites physical damage as a reason.