Bests & Worsts Reviews from Amazon

I was so sorry to return these ear buds. The sound was the best I have ever heard and the convenience of the battery case was terrific. The problem was that the left ear bud kept cutting out entirely. Keep in mind, my iPhone is within a few feet of the earbuds and I'm just laying in a lounge chair beside the pool. I even upgraded the firmware that was supposed to help resolve the issue; however it actually seemed to make it worse. I was listening to a song today and it cut out 4 times within a short period. You have to put the buds back in the case or press the bluetooth button multiple times to reset the left bud. It's obviously a known issue, because Bose addresses it in the issue in the manual. Also, they address it with the firmware upgrade. I'll wait to repurchase the next generation free buds, hopefully they'll use Bluetooth 5.0 to resolve the issue. I feel that they shouldn't even be selling these to unsuspecting customers.