Bests & Worsts Reviews from Amazon

I loved this product! My wife, son (four) and myself played a couple hours a night for three months. Xbox Live is phenomenal. We purchased the unit brand new and bought the extended warranty contract. Three months later RED RINGS OF DEATH. I have two friends with the Elite 360. One is fine the other just received three red rings of death. I thought the Elite's were somewhat impervious to this! Again, the games, graphics, etc. are just excellent. My family and I have never had more fun with a game console, or even our PC for that matter. Here's my story below, however! BEWARE! I'm going to Amex to reverse this three-month old purchase. My recommendation? Buy something else. I'm scared off of this console. Worst support I have ever dealt with. They literally tell you that you have no options and they won't help or escalate. Oh, you're a month without your product? Tough. We'll get to you when we feel like it. A month without Xbox Live that you PAID for? Tough. Deal with it. I've never encountered such complete disregard for the customer. BEWARE! Bought an Elite 360 in June. Loved it. Three months later three red rings of death. Now is where I start getting upset: Oct 12 - Call into Xbox Support for Repair Oct 17 - Receive Box to Ship Console from Microsoft Oct 17 - Ship out Xbox Oct 20 - Dallas Repair Center Receives my Xbox Oct 26 - Call for Status - Told "Being Repaired" Oct 30 - Call for Status - Told "Being Repaired" Nov 2 - Call for Status - Told "We have 12 business days to repair" Nov 6 - Call for status - Told "Escalated to Mgmt - will call you within 48 hours" Nov 8 - Been 48 hours - No Call. Called again. Stayed on the line until received Senior Tech Support Manager. Told "We have Four Business Weeks from time we receive your console to repair it" Will receive call back in 24 hours. Nov 9 - No Call Back. Been Four Business Weeks. No Xbox. No status. Not even repaired, shipped, tracked. NOTHING! It's lost. No call back I wrote a letter to Microsoft today documenting everything with names and times. This is a three month old Elite. I don't mind that it died. I knew that going in. What I do mind is that I've been without my console for FOUR WEEKS with no status and no hope of status. By contract, they have 12 business days to repair it. Nobody will tell me what the next step is once they breach that. They have four business weeks to get you a console from the time you first call in. That date has officially passed as of today. I have been without Xbox Live for a month, my son's birthday is tomorrow and he can't play his Lego Star Wars Complete Saga that he will receive for a present (he's four years old and will be sick about it). I can't get anything from Microsoft support. It's all outsourced to India and they are extremely protective about any kind of escalation. My next step is calling American Express and getting a refund for the console. They breached their contract and are unwilling to work with me. I dread doing it but I know that Amex will come through. I've used them once before and they were great about researching everything and negating a large purchase. My wife's brand new MacBook lost it's motherboard after one month. She called Apple support. Box fed-ex overnight, went in that night, they received it next day - repaired it on the spot - sent it out that day - we received it next day. Total down time from first call? FOUR DAYS! This is four weeks now and unacceptable. I feel I have no recourse other than venting on every forum and review site possible so that others are aware of this. Looks like I'll call Amex. Sorry for the rant but these guys are unreasonable and don't care.