Bests & Worsts Reviews from Amazon

** Updated.. Unfortunately the 2nd one is going back. As is described in other posts, the blade is starting to have "play" vertically up and down in regards to the chassis. No amount of tightening the screws resolves this issue. The saw otherwise performed great. The 2nd one had no other issues cutting the logs to size. No melting of the casing, and the chain didn't throw once. Beware "all metal parts" as in fact a significant portion of this saw is plastic, and apparently an integral part of the blade attachment. -- Original review follows: I want to like this saw. Wanted an upgrade from a tiny 14" Homelite electric that served me well for over 10 years, plus I had some new logs to prep for the season approaching. Unboxed it on Thursday. First issues encountered. The grey casing was loose. As in there was a 1/4" gap in the housing, and its visibly loose. That's not right. Thought maybe it got jostled in shipping, so tightened up all the screws I could find, and all seemed right. Second issue: The blade cover included looks to be incorrect. It was red, about 3" too short, and was way too tall for the narrow blade. This one isn't huge but still a letdown, and made me feel iffy on the overall product. Followed instructions, primed the oil pump, tightened the tension on the saw, and got to work. About 30 minutes in, the chain jumped off the bar. Stopped, took it apart, put the chain back and retensioned. Maybe I didn't go tight enough so I gave it a little more. Another couple minutes goes by, and a few cuts later, and the chain jumps again. Hmm... This went on about 4 more times, at which point I was frustrated, and looked closer, where I discovered the casing had melted, causing the gear to now be mis-aligned (it's acting as a ramp to push the chain off, now). Total time working, from start to failure? About 90 minutes. And I know I wasn't overworking the saw, having used the little Homelite as I mentioned before, that has plastic drive gears, and was an economy saw. Insult to injury, I called the 800 warranty number, to find they were closed (hours 7a-4p PST) and reading further, the manual states I need to cover shipping both ways?! what's this bull.... Fortunately Amazon is awesome, and overnighted me a replacement saw by 10am Saturday. No charge. I just sent the defective one back off. (I have the S/N if the company wants to investigate, since I did not utilize the warranty process) Interesting things to note. The new one came with a proper blade cover. Black, and form fitted to the saw blade. All screws were tight. Took about 5 minutes to prime the oil pump vs the last one at 2.5 minutes, although the weather was cooler, perhaps the oil was thicker. I was able to perform a day of cutting without issue, and the replacement looks no worse for wear. We'll see if it holds up. Other interesting notes: The new saw has a different label, the colors are "reversed" (the old was OREGON in white, with a red background, no border, whereas the new one has OREGON in red, with a white background and a red border. The S/N is printed as part of the label rather than a sticker applied after the fact. The box is similarly different matching each saw, although the model # is the same on both. Unfortunately the experience has left me leery of the replacement saw. I am hopeful that it will continue to function, and if it makes it through the next 30 days with me operating it I will give it more stars. It's a bit of a misnomer when they say it's got metal parts. The drive gear, sure, and maybe the internal parts too (I did not look) the housing is plastic, and seemingly prone to melting. And when that happens the whole thing is shot.