163
people found this helpful, as of 2023
ranked #203,660 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Piece of junk that no one stands behind
In February of 2012 I purchased this lasagna pan. I loved it when I received it; it had a nice heavy weight to it, solid handles, and a beautiful color that looked great during baking and on the table. In fact, I liked it so much, that I requested the whole Rachel Ray line for the holidays and was planning on buying one for my Mom, who saw it and loved it. Since February I used it a handful of times, no higher than 400 degrees, always hand washed and never subjected it to extreme temperature changes. This weekend, as I was using it, I heard a very loud POP. When I inspected the pan to see what had happened I saw a large semi-circular crack running along the bottom, which within minutes began leaking. Shocked that this happened under normal circumstances I called Amazon, who told me to call RachelRay.com, which I did, who told me to call the manufacturer, Meyer Corp. After calling each company and having them refer me to another, I reached a Meyer representative. After explaining the situation, the representative explained to me that they only guarantee quality upon receipt, meaning, they will refund/exchange an item if it is damaged upon receipt. Once you put it in the oven, even if used under the conditions that they recommend, if the item breaks, or is damaged in any way, they are not responsible. Well, my recommendation to future purchasers of this item and probably this line, is if no one guarantees this item once you use it as it is intended, then don't buy it. I now have an expensive piece of garbage.
October 2012 · Home and Kitchen · verified purchase