Bests & Worsts Reviews from Amazon

I don't normally write reviews, but this product was so disappointing I felt compelled to do so. I purchased this to replace my old Brother P-Touch label maker that gave me years of great use, but unfortunately died when the batteries exploded inside it. This product was advertised as being bluetooth compatible & I was excited to be able to print labels from my computer. Upon receiving the product I tried multiple times to connect it via bluetooth & could get it working so I connected it wired to test it out. Before every label I printed it spit out a 1" piece of tape. I tried to adjust the margins & the setting to correct the issue, but could seem to do so. Finally I called Brother to have them troubleshoot these issues & I was told that the bluetooth isn't compatible with the bluetooth on computers & that you can only wirelessly print labels from a mobile phone. Who prints labels from their phone??? What was Brother thinking? Then I was told that all the machines that use the TZE tape print this 1" piece of tape before each label. The only work around they have is to print continuous labels & to hand cut them. Who wants to buy a label marker that self cuts & then manually cut every label??? If you only want to print one label there is no work around. I also asked if you could use the old tapes that didn't have this issue in the new machines & I was told you could not. Additionally, I asked if they were putting 25% more tape into each cartridge because of the wastage this design flaw creates & of course the answer was NO. Whomever designed & engineered this product & the accompanying tapes wasn't thinking of the end user. The tape is expensive so who is going to be ok with wasting it unnecessarily. This product is going back right away & I'm searching for a company that makes a more intuitive product & one that is more user friendly.