Bests & Worsts Reviews from Amazon

I have owned the stainless steel Big Berkey for about one and a half years. I bought it with the white filters. About a year ago, I bought two of the black filters and stored them for future use. After I read online about the black filters separating from the filters, I pulled the ones I bought and did the "red dye test". Well, the filters leaked. Okay, so I called New Millenium Concepts to see what their warranty claims process is. Looks like the filters have a 2 year prorated warranty. Even though I did not use the filters except to check them, I will only get a 50% credit. They mention the credit is prorated like tire warranties. Well, I hope not because I took a Goodyear tire back once with an obvious manufacturing defect. Turns out the "pro-ration" was based on the manufacturers suggested RETAIL price. I could buy a new tire for LESS than the "prorated" warranty price. Bottom line...I WILL NOT buy Berkey filters in the future! There are other manufacturers for gravity flow water filters. I will buy those since they fit the Berkey products. You should too! And if you are looking for a completes system, there are two companies that manufacture them and they look like clones of the Berkey, but much cheaper. Buy them instead of the Berkey. I have not heard of ANY problems with their filters. For something a critical as clean drinking water, the company should have done a total recall at no cost to their customers since they admit the products manufactured during certain lots are defective.