Bests & Worsts Reviews from Amazon

EPIC FAILURE by Amazon. Details later when I have a half-hour to text-type details. Ordered Dec 14th for Christmas gift. After numerous fails on Amazon Customer Service's part, I STILL don't have a functional gift card. God only knows what my Visa bill is going to look like. AMAZON HAS REPEATEDLY CHANGED/CHARGED MY ORDER/CARD WITHOUT MY PERMISSION, DESPITE REPEATED REQUESTS TO CANCEL ORDER. Now that I could maybe actually complete giving my Christmas gift (3 days past Christmas and it'll be at least 24 more hours) and I HAVENT asked them to cancel their latest screw-up, they probably will. What a joke disguised as customer service!