Bests & Worsts Reviews from Amazon

I was so excited when my brother cs6000i arrived on a Friday afternoon. I thought it would be great to catch up on hemming my daughters' hems on her shorts that I had been needing to do. I thought this was the perfect machine to try out one of the nifty decorative electronic stitches. Couldn't even get 1/4 of the way without an error message. So took out my work and thougth I just needed some practice on a scrap piece...Continued to get error message...And the machine kept locking up....I then proceded to break one needle and then bent 2 more. So I changed out 3 needles all in one day.....I thought it had to be me, as no sewing machine could possibly give me so much trouble. I wasn't about to give up. I continued with various decorative stiches and each time I got E5 error message...I called the manufacturer and after they had my name number where I lived, and a zillion other questions they finally told it needed servicing...When I get something brand new, I expect it to function like a new machine...Sadly, I sent it back......Amazon was great however!