Bests & Worsts Reviews from Amazon

What could have been an amazing cordless vacuum, falls short in the durability department by a long shot. First things first... for the first two months of ownership, the vacuum was great. It was the best cordless vacuum we had ever used. My wife vacuum at least twice a day. The only issue we had was that the suction was so great that it would suck up some of our small mats/rugs and get stuck. Luckily, it has an auto-shutoff feature for this which prevents it from being a problem. Nice! The suction for a cordless vacuum is stellar. The bin in which is stores the dust/dirt is amazing. I think the design of the bin is what makes the suction so great as it's almost impossible for the dirt to impede airflow due to how it is designed. Everything was looking great with our new Bissell (first time ever owning a Bissell and taking a chance to see how it would hold up to other brands.) Then the 2 month mark hit.... The handle broke off during normal operation, exactly like one of the other reviews. I contacted Bissell for a replacement handle and it was on backorder for several weeks (must be a common problem, huh?) Only a few days later, while waiting for the handle to come back in stock, the vacuum stopped working all together. The LED's would turn on, but the vacuum would not. Now, not only did our vacuum have a taped on handle, but it wouldn't even turn on. Bissell is shipping me a replacement vacuum, and I'm hoping I just got a dud, but it just seems that the durability on this thing just isn't there. Also, I noticed that when I was packaging up my vacuum to ship back to them for replacement, there was a small melted looking spot behind the battery. There was also a little bump on the battery itself, right under the metal contacts. A little scary, since it looks like it overheated or something. Maybe a faulty battery caused it to die? I will hopefully come back and update my review when the new vacuum performs flawlessly, but at this point, I wouldn't be surprised if I went through multiple replacements throughout the 1 year warranty. I guess only time will tell.