Bests & Worsts Reviews from Amazon

I've had the vacuum cleaner for less than 6 months. Light residential use. BUT it had an electrical problem, made a puff of smoke and stopped working. I tried to return to Amazon but they don't take returns after 100 days so I'm in the process of trying to get Hoover to honor a warranty. Way too much trouble even if they do. Amazon should have honored their warranty and worked it out with Hoover. Bad marks for Amazon and Hoover. But I probably should buy this kind of thing locally at places like Costco or Sears who just give you a new one. It did work fine until it blew up. ------------------------------------------------------------------ And there's more... A few days later: I did get a response from Hoover and was told that I could take the vacuum to their local vacuum dealer for repair. "Oh great," I thought. BUT... I was told by the local authorized representative that he needed to ship the vacuum back to Hoover to see it qualifies for "repair due to manufacturing defects," and after the vacuum is inspected I'll be told if the dealer can repair. That process takes 4 weeks. I am going to let the authorized rep ship it back and wait for the response and see if it does take 4 weeks. I'll keep you updated on this arcane process as we go along. At least this should be good for a few laughs.