Bests & Worsts Reviews from Amazon

Viper does not come with a warranty if it is purchased through Amazon. I had this installed by Best Buy, and they are a Viper authorized seller/installer. First off, I had two issues after a couple of months purchasing and installing the Viper product. The first time I had to take it back to Best Buy it was a fuse that was preventing the vehicle to auto start. About 4 months down the road, the Viper module is having a power issue (Stated by Best Buy tech) and that is why the auto start isn't working. The Viper brain needs to be replaced. They recommended reaching out to Directed which is the parent company of Viper. They stated that since I purchased this item from Amazon which isn't a certified seller they cannot assist with any of the warranty options for my Viper 5706V. Directed (parent company of Viper) stated their warranties are only valid if they are purchased and installed from a certified seller/installer. It didn't matter that I could provide the serial number of the Viper product and that I had it installed by Best Buy (certified installer), they still wouldn't process an RMA. I STRONGLY SUGGEST to STAY AWAY from purchasing this item. The price is attractive, but if you add in the cost of installation ($200+) and the headache of back and forth with Best Buy to repair and not knowing that it doesn't ACTUALLY come with a warranty is just bad costly investment. $400+ down the drain.