157
people found this helpful, as of 2023
ranked #206,257 most helpful
out of 571,544,897 reviews
★☆☆☆☆
New DOA will only be replaced with refurbished replacement.
I received my drive and it was dead on arrival. Customer service was horrible. I had to find the problem on the Western Digital FAQ page and tell the rep. She notified me that they would only replace the NEW drive with a refurbished replacement. The service rep couldn't have cared less.
the product in question
WD Elements 1 TB USB 2.0 Desktop External Hard Drive WDBAAU0010HBK-NESN
4.5★ · 4,574 ratings, as of 2023