163
people found this helpful, as of 2023
ranked #203,505 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Broke after 2 weeks and Shark doesn't care
This is a terrible vacuum cleaner that broke after only 2 weeks. The brush doesn't turn and the lights won't come on. After a long trip through Shark's customer service phone system, they agreed only to send us replacements parts and we HAVE TO MAKE OUR OWN REPAIRS. This is a pathetic response for a well known brand of vacuum that is advertising constantly. They should have replaced the new vacuum that doesn't work. We will NEVER buy Shark products again.
the product in question
Shark NV501 Rotator Professional Lift-Away Upright Vacuum with HEPA Filter, Swivel Steering, LED Headlights, Wide Upholstery Tool, Dusting Brush & Crevice Tool, White/Red, 12, 18, 14.
4.6★ · 18,012 ratings, as of 2023