Bests & Worsts Reviews from Amazon

I rarely post a review, but have come to learn that the negative ones can be the most important ones and I sure wished I'd trusted them. Nobody, including myself, complains when something is working good. But it's when a product breaks down that you find out just how good the manufacturer is. I am out of warranty, and I received the freezer as a gift for a brand new bar I had built in my home. I understand things don’t last forever, however, you would hope it would be more than a year and a half to two years. Maybe this unit should be advertised as “May work great for a long time, or may not make it much past the warranty! Buyer beware!!” Bet their sales would go way down….. So, upon contacting Whynter, they were more than polite both on the phone, as well as in their emails. After giving me a list of possible problems, I responded that none of them applied and that my freezer was cold, but not freezing. After several more emails back and forth, I truly believe they did not read them, or didn't care, as when I finally responded: "Since you: “take all feedback seriously” and “all positive and negative feedback is reviewed by Senior Management”, let them know that I agree with the other reviewers that said Whynter customer service was polite but completely useless and there are other manufacturers that truly care about their customers. " Their response was: Thank you for your reply. We apologize that the unit is not freezing and appreciate the feedback. We would be happy to begin troubleshooting with you despite the unit being out of warranty." They went on to give me some of the same instructions that I had already told them didn't work! No matter how negative my feedback was to them about my freezer quitting working after being in the exact same location and untouched, they would just reply with the same things to check that I had checked and told them two emails ago. Even after telling them: "you can close out my ticket, as I just ordered another freezer so I would have it in time for the super bowl this Sunday. I would be really upset if I waited another day or two emailing back and forth and not have a freezer for the game." They again replied thanking me and telling me to troubleshoot the same issues! I really wish I'd paid more attention to the other one and two star reviews on Amazon. I really hope I can help someone that is looking for a freezer and point them away from this terrible product. Why can't a company just say they're sorry and do the right thing?? After all, if their product is as good as they say it is, replacing a bad one such as mine should be a rare occurrence......